THOUGHTS
8 posts
Volunteers at the theater company I helped start have been using GenAI to design flyers. The layouts come back clean: aligned columns, consistent margins. They also come back with colors that miss our style guide, pages that don't fit standard paper, and my last name spelled wrong. That one got me. GenAI is great for a quick prototype, and a human still has to finish it.
AI feedback that feels warm and affirming can also make it more likely to agree when you're wrong. Two studies show how sycophancy can distort both AI accuracy and human judgment. The fix isn't a rude AI. It's asking for evidence, candor, and challenge instead of validation.
A client had a unique password and two-factor authentication, but somebody still added an unfamiliar authenticator app to her Amazon account. Then I watched a support rep unlock it with only an e-mail address and phone number. You can get hacked even if your security is hardened, and paying attention can still catch it.
A small business wanted to name its new AI receptionist after a real employee, and pass it off as human. That's the mistake. People sense pretty quickly when a voice isn't quite right, and the moment they realize they've been fooled, they feel tricked and lose trust. The fix isn't a better voice, it's transparency. So this week, if you're letting AI answer your phone, make it honest about what it is.
Those built-in AI assistants popping up in your email, your notetaker, your CRM are genuinely helpful, and they're free, which is exactly why I'd pause. When something digital is free, you're usually paying for it with something other than money, and here that something is your data. So this week, figure out whether your AI is training on what you feed it, and set your limits.
Small and solo practices: it’s way past time for you to catch up too! HIPAA is the 1996 federal law that outlines the standards health practices follow in protecting their patients’ private information (their protected health…
HIPAA is a tricky subject for clinicians. It covers any digital transmission of personal healthcare information (PHI). It’s complex. And it’s easy to violate: sending a text message to a patient can violate HIPAA. So can an e-mail. Putting those disclaimer footers at the bottom of your e-mail? Nope, definitely not sufficient to protect yourself …
Are your best intentions sabotaging your presentation? 😬 You’ve got such great information for your audience. You spent all week putting together your masterpiece of a deck. So why does it feel like you’re losing them? And [gasp] was that a YAWN? 😱 Here’s the thing: sometimes when we try to help our audience learn, …
