Don't Let Your AI Pretend to Be Human
A small business wanted to name its new AI receptionist after a real employee, and pass it off as human. That's the mistake. People sense pretty quickly when a voice isn't quite right, and the moment they realize they've been fooled, they feel tricked and lose trust. The fix isn't a better voice, it's transparency. So this week, if you're letting AI answer your phone, make it honest about what it is.